If I could give negative stars I would! I am in the process of selling my Audi after receiving some of the most atrocious service in the industry. This service center is money pit of dishonesty.

Bobby Patterson our service advisor is awesome. I have a high level of expectation and the service team has never disappointed. Kudo's to the entire team !

They were really nice and to look at it wasn't expensive but to fix the problem was.

Rodney and Ryan are amazing, they always go over and beyond to take care of any customers need! Bobby in service on the other hand needs to have his mouth washed out with soap!

Professional Sales Team & Pleasant Buying Experience

Very good

Great service! The staff was friendly and professional. I'll keep bringing our two Audis in for service here as long as we have them. We recently moved here from Memphis (the Audi dealership there is outstanding as well). Based on my experience with both, I imagine that Audi really promotes customer service.

sent photos as requested when they has some have not been there

Very friendly staff and they did everything they could to make the purchasing process as quick and seamless as possible.

Yesterday was my first service upon arrival they were ready and courteous And gave me s loaner I was done in three hours and gone. Good job Audi And their staff keep it up

Always a positive experience with this dealership. Have been using this center since our Q7 was purchased from here in 2009.

Very detail oriented, fast service, professional team

The staff was very professional. I was greeted as soon as I entered. I was made to feel at ease with questions, demonstrations and paperwork. I would highly recommend the service as well as the Audi Brand.

It was quick and easy to drop off and pick up. There was no charge because it was part of the service contract. When they were done they washed my car and even cleaned my dirty windshield on the inside - Thank you!

Fast and convenient service-even delivered my car to me at a restaurant.

Great service! Took it in to get a squeak fixed that I thought they would never find but they did and they fixed it and arranged to get the window's tinted as well so I didn't have to deal with it separately.

Everyone at this dealership is professional and courteous. Thank you Audi of Nashville.

Everything about this place is awesome :)

I just bought a 2012 Audi Q5, so I took it straight to the dealership to get the recalls fixed! Bobby got me an appointment the day after I bought the vehicle and told me how long my wait would be. My wait was exactly what he said/what I had planned for. He was such an awesome and honest guy. He told me that I will be needing new tires by the end of the summer, so he went ahead and priced those out. He made sure I knew when my car was about to be ready and that everything was fixed for good after they worked on it. The guys in the shop did an incredible job, everything is working perfectly. Thank you, Audi Nashville! I really hate feeling taken advantage of, which I believe happens to a lot of people with their cars. That was not the case here. I'll be back!

No problems easy. Confirmation of the service was quick and without issues.

The service was great and done in a timely manner. I was dissatisfied with the interior of my car when I received it back. My mats were wet, muddy and all a mess. I keep the inside of my car very clean and think it should be returned that way as well.

Great people, and facility. The whole process was very easy.

Everyone at Audi Nashville was very helpful and friendly. Our salesman, Kanyon Cashion really took the time to make sure we were happy with our deal. He went the extra mile to make the sale and took care of everything we needed done. I highly recommend Audi Nashville and Kanyon for anyone looking for a car. Truly a pleasant experience.

Could not be happier with how my time there went, amazing staff. I love my car and I'll be staying in the Audi family for a long long time. 10/10 if I could rate that high.

Top notch service dept. Bobby, our service advisor, always takes care of my sons Audi A4 and we have always been very pleased. Excellent!!

Their knowledge of the cars I looked at was good. Very impressive. The sales associate was very professional, had answers to all of my questions and was the nicest guy.

Awesome dealership. Friendly, responsive and attentive. I was able to work in a quiet area while waiting on my vehicle to be serviced. I had a warranty issue that was addressed and was put in a loaner vehicle that was better than mine.

Very Positive experience!

When have the unfortunate need to have work or repairs done to your car, it sucks. But when you get to work with a class act dealership like Audi Nashville, it makes it a lot smoother. Great waiting room with wi-fi, snacks, drinks. Even a large upper level area with lots of work surfaces and electrical plugs. I wasn't planning on having a flat or spending my afternoon at the dealership. But with all those perks, i was still able to get my work done and even have two client calls. Yes, the client area was large enough and quiet enough to support that. Then you add the super personal staff. Very professional. Courteous. Downright likable. They can even arrange loaner cars with notice. And always a ride to where you need to go. I had a BMW for 10 years. Was never offered a loaner car and was always made to feel like i should be happy they were waiting on me. Polar opposite at Audi Nashville. And my experience there has been so great, my husband now also is a Audi owner.

I have owned my 2016 A3 Cabriolet for a year now. Nothing but amazing words for the dealership, the service department and the entire staff. Top notch!

Has a great experience with Tom Cochran at Audi of Nashville during my order and delivery. Very happy with my new Q7 so far.

Always a great experience. Great facility and employees

Always have great cars

Another great experience with the service team and Rodney Long at Audi.

Excellent customer service. Erik Baggett and the rest of the crew are very service oriented, friendly and accommodating.

As with every time I have visited the Audi Nashville dealership, everyone is friendly and exhibit the utmost professionalism. The service managers (Bobby Hamilton in particular), are always very easy to deal with, have great knowledge of the vehicles as well as my individual vehicle service plan. They always provide a loaner vehicle, and the work is always done in a professional manner, with all service explained in detail. I will continue to purchase and have my vehicles serviced at the Audi Nashville dealership.

Audi of Nashville is by far the best car dealership I have experienced. I am always assured of superb customer service and attention to detail.

Solid experience. Staff was friendly and professional.

Great job everyone friendly . Look awhile for recall repairs. Third one for the car. Staff did great job

Our experience was great, it was warm and welcoming the sales person was very helpful.Loving our new car

Excellent and efficient service department with attentive and friendly customer service

Great experience - easy in and out, with a loaner. I added a few concerns to the service request and they addressed all of them at the time of check out. I was very pleased with the service, the timing, and the price. The facility is so clean and ALL of the employees are friendly and professional.

I NEVER KNEW THAT VW EVEN HAD AN SUV. LOVE IT AND THE DEAL WAS WONDERFUL. KAREN WAS DOWN TO EARTH, HELPFUL, AND RESPECTFUL. ON TOP OF BEING REALLY FUNNY!

Audi has had great service when we've brought our vehicle in. My rep, Rodney Long, has been most professional in our dealings. Unfortunately, we were stunned to learn when we returned our "loaner" that Audi said there was a "chip" in the window.....that wasn't there when we took responsibility of the vehicle. What I learned was that Audi, or any other dealer which provides loaners, must be viewed as any other rental company. My mistake was signing the rental/loaner agreement without inspecting the vehicle. The same for when I returned it. That part was may fault. Audi should do as all the rental cos. do nowadays; that is, have the customer, along with Audi rep, inspect vehicle for damage both before and after. This would easily eliminate problems. That said, of all the many times I've rented vehicles, not once have I inspected the windshield. You see, I believe the windshield was damaged before I took responsibility. Probably would still be issue, as I've never inspected windshields for damage.....I will now.

It was everything I expected my experience to be when buying my first Audi. Everyone was very nice and helpful. I was allowed to take a sufficient test drive of the vehicle and not badgered into making quick decisions. I would recommend them to others.

The salesman was very good. Enjoyed my car buying experience

Awesome dealer - great service buying a new A7. Very helpful and accommodating - highly recommend!

My experience with the service department was excellent. Eric, my service assistant was professional and courteous. Based on service I received I would recommend this dealership to anyone.

The experience did not fall short of the Audi Brand. I had no issues, they took great care of my car. Show room was immaculate as always.

Great experience from Samson, Nav, Nathan, and DJ. We were looking for a gently used Honda Civic and had been to several area dealerships where either the cars were dirty or the sales people were pushy, using the same old tactics that people hate when car buying. Audi of Nashville in Brentwood was a much different experience - clean vehicles and facility, respectful sales and employees. Thank you!

Good"....facilities great."...................................................................

Service was excellent. I have been to this service twice now and have never had any issues.

Best service in Nashville. We have owned Audi's for 25 years and used a lot of service departments in multiple cities. Audi Nashville is head and shoulders above any we have used before.

Brought my Q5 in for recall work. They were ready when I arrived. Having my name and service representative's name on the display in the service area was great. It let me know who to contact. The service time was as estimated. They tried to make my wait as easy as possible. Great experience.

Honest service department and easy to work with

Despite my normal Service Rep being out for vacation, the back up advisor was equally responsive and impressive. Audi Nashville has so upped the game in the quality of personnel on site, including the Service Department, that I know service will be done right and on time. They always provide loaners, with advanced booking, and I am always kept apprised of the work and any issues.

Dupane (salesman) was very helpful and very knowledgeable. Made purchasing easy to do and everything met or exceeded our expectations on purchasing a used car. Would definitely recommend purchasing from this dealer.

Had a great experience with this dealership. Tim was so helpful, and made the car buying experience very enjoyable. Would highly recommend this dealership!

Rodney Long is great!

I had the 20,000 mile service performed on my Audi Q7. I was greeted promptly upon arrival. Everyone was courteous and the work was performed professionally and on time. I drove away a happy customer.

Great service! Timely with attention to detail. Courteous and professional staff.

Knowledgeable, helpful and friendly sales staff, buying process was diligently followed. The accounting department dragged it feet a bit but the salesman, Joe Virgen, stepped up again and expedited the delivery. All in all about as good as you can get.

Always a great experience .On time,welcoming staff and nice facilities.

The best customer service I have ever had. Every time I go in for services they are always professional, nice and very knowledgeable.

Always in and out fast. Steve takes great care of me every time I'm there. There are other dealers closer to me but I make the 3.5 hour drive to deal with these guys and gals instead.

Took my Q5 in for 35,000 check up. Bobby Patterson was great, getting my car in and taken care of....washed and vacuumed.

Excellent. Tim was knowledgeable and thorough.

Audi of Nashville treats you like you're in a 5 star hotel. I doubt anyone ever looks forward to getting their car repaired, but at least when you do have to, this place treats you with total respect. The people I deal with, Bobby and Ryan, make me feel like a friend, not a customer. I can't recommend this place highly enough, and would never even consider taking my Q7 anywhere else for service.

This is the second time I've brought my car to Audi Nashville for service since moving to Tennessee. Their service reps are excellent and they are efficient in getting your car in and out.

Had a wonderful experience in the purchase of our new 2016 Audi Q5 from Audi Nashville. We had been taken care of by Denis Holland who was very Knowledgeable and helpful. He explained all the features in detail and allowing us to test drive as many times as we needed and did not pressure us to purchase the vehicle. He had gone to very huge extend of getting the vehicle (which met all our criteria) from another Audi dealership. I would recommend Denis to anyone who visits Audi Nashville. Also special thanks to Karrah Imperatore who had assisted in obtaining the financing for our vehicle. Our special thanks to all the staff of Audi Nashville for all the help they have provided. We will surely recommend Audi Nashville to all our friends.

Joe V. was top notch and made the purchase smooth as silk.

Excellent product, professional staff, thorough service

The car advisor, Steve assigned to me was nice, provided details that I needed, and recommemdations. I like that he didn't try to push or say you need all these things done on your car that can be costly and unnecessary. I like that Audi provides what you need to know and give you the option to choose and decide.

It was great and Nathan Mallory was very knowledgeable and pleasant to work with.

You reset the indicator light for low washer fluid but neglected to refill with washer fluid. Sloppy.

Service was prompt and informative.

My experience was excellent! Eric did a great job!

Consistent. Courteous. Knowledgeable. By far the best dealership I've encountered.

Excellent buying experience! The sales and management staff were professional, the vehicle was priced competitively and very well prepared for delivery. I highly recommend Audi of Nashville.

Thanks Rodney and Joe for another great service visit.

I drive from Georgia to Tennessee just to have great service from Audi of Nashville. They're exceptional!

Great service, mechanical and personal

I had a problem with the steering component. Stephen Baldwin took my call and set up my appointment and offered a loaner car. When I arrived at the dealer, Stephen processed my service appointment quickly and professionally. Each day that the car was being worked on Stephen called me to report the progress. On the 3rd day he called to advise me that my car was ready. When I arrived, he explained in detail what had been done to my car. The entire experience was great! They even cleaned up my car. I'm a happy camper!

They performed the 10k service as suggested. Very pleased with my local dealer.

This is the second Audi we have purchased in last 7 months. Very professional staff and easy to work with. Our vehicles are awesome and we are enjoying driving them!

I recently went through the experience of purchasing a car through the European Delivery program. I dealt with two salespeople who were great with keeping in touch with me via email and they made sure all paperwork was properly handled on the Audi side of things. Since European Delivery requires a bit more paperwork than a standard sale and since it is not something a dealer will do regularly, I was incredibly impressed with my experience here. I would more than recommend this dealership to anyone looking to purchase a new Audi.

Bobby helped me out a lot with the service fee. Very friendly staff and knowledgeable people. Thank you.

I have bought many cars from many different dealerships over the years and I can confidently state that Audi Nashville is one of the best dealerships I've ever had the pleasure of doing business with. I've purchased 2 cars from them in the past 5 months and each experience was excellent. The no-hassle, pressure-free environment of Audi Nashville makes the process of buying a car, which we all know can sometimes get contentious, much more relaxed and enjoyable. Their upfront pricing eliminates the "old school" back and forth negotiating that can make many customers uncomfortable and defensive. Those days are over at Audi Nashville! For both of my purchases I worked with Kanyon Cashion as my salesperson and I couldn't be happier with his professionalism. He is very knowledgeable and willing to go the extra mile for his customers. This definitely has not always been the case with many salespeople I've worked with in the past and that makes a huge difference to me. Andrew Barger in the finance department was great as well. He got the finance rate I wanted, from the bank I wanted, and the paperwork was ready to sign in no time at all. Less waiting, more driving! 5 star experience all around! I'll be back for sure.

I truly enjoyed my experience purchasing a new Q5 at Audi Nashville. The new building is beautifully equipped, and every model is on display. My salesperson Danny made the process go easily and I got a great deal. When it was time for the final papers, their financial guy was just as nice and the procedure was very pleasant. On my new vehicle there was a small ding out of the paint on the bumper, and the service department took care to solve the problem right away, while giving me a beautiful A6 loaner. I enthusiastically recommend this dealership!

Great team and atmosphere! Made purchasing an Audi a wonderful experience! Will definitely purchase my next Audi from Audi of Nashville

Recently purchased a 2007 Toyota 4 runner. Have not purchased a car from a dealer in over 20 years. Was an outstanding experience. Price on the car was below retail book, salesman was not high pressure and no tag team sales tactics. Went to 4 other car dealers that day and bought from the Audi folks

It was time for my 10,000 mile oil change & service. I also had left, rear tire pressure problems. The Audi of Nashville Service Staff was very helpful & friendly. Excellent Service!!

Great buying experience

Great customer service and support! The sales representative was very informative and the extra mile the team went to ensure you left there excited to tell others about Audi of Nashville. I will return there to purchase my next Audi!

Audi of Nashville is awesome! Their customer service is first class and professional. I highly recommend them.

I always have such a pleasant experience with Audi Nashville. The service department is next to none when it comes to services. I always leave satisfied, knowing that I along with my vehicle were both well taken care of. During my last visit, my husband and I decided on purchasing a new vehicle and ended up selecting the 2017, Q7. We asked Patrick for his assistance and never once did he let us down during our shopping experience. He was extremely knowledgeable on all aspects of the vehicle and answered every question we brought his way. In addition to Patrick's outstanding service, DJ was very helpful through out the financing process. My husband and I left more than content with our experience and truly understand why Audi will always be our vehicle of choice. We are so in love with our new SUV and we want to thank Patrick for his assistance!

Flawless. I asked the greeter how long my 5000 mile first service would and he replied, "About one hour and a half. 89 minutes later the car rolled into the garage and was thoroughly cleaned inside and out, Better service would be hard to imagine.

The staff were polite and helpful. The repairs were done on time. Excellent car wash.

We recently purchased a used 2014 Maxima for my wife. The car was in pristine condition. We loved everybody we dealt with there. The transaction was smooth. Special shout out to Joe, who was one of the most pleasant sales people we've ever dealt with!

They have serviced my 2009 a4 over the past couple of years and did not have any real issues they didn't quickly address. I just traded my '09 for a 2015 a4. The trade was smooth and without problems. There was a scratch on the exterior and they are currently repairing it and repainting the whole fender. I have not yet seen the finished project, but I'm sure it will be good. If not, I can leave another review in detail. I only wish they had an Audi dealer on my side of town. This dealer is an hour away from my home which is an inconvenience.

Great staff that really cares and knows their stuff ! non pressure sales staff. Means a lot. Loaner car. Just call ahead and they will take care of it.

I was from out of town and they took excellent care of me! Got me scheduled right away - diagnosed and fixed my problem promptly. Couldn't have asked for more professional or more friendly service.

Great customer service

Efficient and effective.

Excellent!! Serviced my Q7 as required in minimal time.

Great dealership and friendly staff. We were helped by 2 sales persons and both were very knowledgeable about the Q5 and took plenty of time to go over all the features in the car. Great experience and we love the car :)

I had a speaker problem on my brand new 2017 Audi A4. The problem was intermittent and very hard to track down. There was no way that he could have plugged it into a diagnostic machine and found the problem. The Service Department stuck with it until they found the problem and I had my vehicle back in a day and a half. They also set me up with a loaner. It doesn't get much better than this.

Recently reviewed and test drove comparable BMW, Mercedes, Range Rover and Volvo. My wife and I made Audi of Nashville last on our list. We test drove the new Q7. The sales rep we met (Nathan Mallory) was far and away the most learned of anyone we had previously visited. For the money we found the Q7 to be truly a sophisticated engineering marvel and Nathan's product knowledge nothing short of impressive. I know I'm writing what seems to be a commercial but if you've ever owned a Mercedes, BMW or Range Rover do your self a favor and test drive an Audi...if your experience resembles ours you'll drive home the Audi and have a new "not as impressed" opinion about the others.

Our service rep, Rodney Strong at the Nashville Audi dealership, is the best service rep we have ever had for ANY make car. He is a tremendous asset to Audi and will be, in large part, the reason we purchase another AUDI. Service after purchase is so important and Rodney takes care of everything for us! Thank you for your expertise Rodney!

The service representative was knowledgeable, courteous and took care of all extra checks I had requested. He even included a complimentary car wash to the service. The dealership has spacious and quiet waiting rooms that are best to get work done while waiting for the vehicle to be serviced. I highly recommend this location for all services for your Audi.

All around excellent!

Kanyon made our purchase so easy. We went in knowing the exact specs we wanted on the Q5 we purchased. The dealership had the exact vehicle we were wanting and gave us a fair price for our trade. Love our new car!!

Salesman was Patrick Murphy. He was very knowledgeable about the product. Very congenial. No pressure whatsoever. Made me feel valuable.

I recently purchased an Audi Q5 from the Nashville dealer. My experience was nothing short of spectacular. I couldn't be happier with my purchase. I couldn't believe how quick and painless I was able to drive away in my new Q5. If you are in the market for an Audi I would highly recommend, Audi Nashville in Brentwood.

My husband and I had the best experience with Audi Nashville! The service was great and everyone was friendly. Our sales associate, Jeff, helped us even by staying after hours to make sure we got what we wanted and he followed up with us days later. This experience was a 10/10 for us!

Rodney is always courteous and professional.

Rodney is always helpful, professional, and courteous when I take my car in for service. It is always a pleasure to receive great customer service!

Very new to the Audi world, my sales reps did a fantastic job in making sure we found the exact car we wanted and treated us very well! Kudos to Bert, Samson, and Andrew for making us feel like we made the best decision!

Efficient, courteous and completed work as intended. Would have appreciated a wash as they do at the Porsche dealer- thus a 4 star.

I inquired about the car online and got connected with Joe Virgen. I made an appointment to meet with him and when I arrived the car was up front and waiting for me. He was very knowledgeable about the car and answered all my questions without hesitation. I felt very comfortable buying from him. There was no pressure. Took a little longer to get the finance part done but all in all a great experience and I love my Audi!

Very professional. They performed a thorough analysis of my vehicle with explanations where necessary.

The service department took my vehicle in on time, explained what was needed and what they were going to do with this service. They were friendly and courteous. They offered complimentary refreshments and directed me to where I could sit comfortably while waiting for the service to be completed. They gave me a wait time frame and were within that time frame upon completion. My service tech went over everything that was done during the service and allowed for questions. When I took my vehicle back it had been completely cleaned inside and out. Top notch service.

They always have fast friendly service in a clean environment and give me a comparable loaner car and are very responsive with communicating any issues with my car.

My Experience at Audi of Nashville was beyond my expectations. Thanks for all your hard work Samson! My wife is loving her new Q5.

Great job. Rodney is an excellent service manager.

Service was great, as usual! They called with the quote before doing the work and had the car ready faster than promised!

Our dealer, Nathan, was super friendly and led us straight to a car that fit! Of course, any Audi is a great option! It's great quality inside and out.

Very nice experience, Mr. Patrick Murphy was very helpful

Our dealer, Nathan, was super friendly and led us straight to a car that fit! Of course, any Audi is a great option! It's great quality inside and out.

Rodney was very helpful and my service was done when promised

Excellent service and a first class service consultant in Bobby Patterson who made my latest experience even better than my previous visits. There are simply no other words to describe why I strongly recommend this dealership.

Had to return my A8 for a factory recall. I was offered a complementary rental car and the repairs were done timely and right the first time. What more could anyone want!!

Very pleased with the overall experience and dealership

I purchased my Q7 in another state but you would never know it from the excellent service I receive at Audi of Nashville. They always go above and beyond to make me feel at home and at ease when it comes to the service and maintenance of my vehicle.

Very smooth process on all levels from appt booking to customer service to pick up.

Every time I go in for service on my vehicle I am very satisfied with the entire experience

We purchased a 2017 Q5 from Audi of Nashville. The salesman was awesome to deal with. The service department is also top notch as we've been dealing with them for several years on our 2013 Q5.

Nathan Mallory was our sales rep and we really enjoyed working with him. Not pushy. Very informative. Very helpful and respectful.

We have bought our last two vehicles here. And the customer service is great and we would recommend this dealership to everyone! Go see Joe!

We're always pleased with the great service at Audi of Nashville. We have a wonderful service rep in Bobby Patterson. The facility is nice and everyone is always so friendly.

They are always on time, super polite, contact me for discussion prior to making repairs, car is always ready on time and the quality of the service/repairs is top notch.

Rodney did a great job of working me in and performing my car repair in a timely manner. Also had the car washed...great service.

Very pleasant and easy buying process. Tim was great to work with , and was great at providing information on the car.

easy to schedule and efficiently done - facility is great and I can work while I wait

Great service! Steve Baldwin did a great job walking me through the work conducted and my car was finished in a timely manner.

wonderful experience. enjoyed working with Tim Cochran

The 5000 mile checkup was free and included an oil and filter change, alignment and brake check, and an exterior car wash!

My service experience was excellent. Bobby took time to explain to my satisfaction the work that was done.

Bobby always provides superior service at the Nashville Audi dealership.

Bobby was knowledgeable, explained all the options and cost prior to actual work. I'm very pleased with the service and this dealership.

Had new keys programmed from Audi.. Bobby Patterson and Jimmy Beckman both served us well.

Best new car experience ever. Better than Mercedes or Land Rover. Impeccable.

The environment is pleasant and clean. The people are very friendly and accommodating. Was considering a BMW but the people there were rude and standoffish would even let me sit in the vehicles. So going to the Audi dealership of Nashville was a very pleasant experience. The products are rated well in consumer reports and they perform well. The customer service is the best you can get.

Everyone I encountered while visiting the Brentwood location was very friendly. My service was fast and although they estimated a longer wait time than I anticipated, they gave me a free ride to a local mall to help pass the time. Even then, they were super fast and on top of everything.

If you need to take your 'baby' in for service, I highly recommend Audi of Nashville. I drive at least an hour away from my house to specifically go to this dealership. You are treated like you are valuable to them, they explain things thoroughly and they're not doing anything else but taking care of your needs when you are in front of them. I have a specific service specialist I go to every time, Bobby Patterson. He knows me and my car and he does a great job!

From entrance into their 'garage' and through the whole process you are made to feel very appreciated and valued...not just another dollar in their pocket.

Was a great experience for me and my wife. Nathan did a fantastic job educating us on Audi. As this is a first for us. He was professional, extremely knowledgeable and took good care of us..

The experience was the best I've had in the purchase of a car from a dealer.

Car was repaired quickly and accurately. Rodney was helpful and pleasant to work with.

Audi of Nashville is a superb dealership! All of my experiences here have been pleasurable. Employees are personable, professional and very helpful!

Nathan Mallory at Audi was AWESOME!! I am a first time Audi purchaser and Nathan Mallory made the experience an enjoyable one which is comforting since Audi's are luxury cars and many purchasers including myself have difficulty deciding on best options to select for the value. Definitely would use Nathan and Audi of Nashville again!! I plan on using them for my routine maintenance as well. Stop by and see them even for a test drive. Nathan nor did any of the other sales reps try to pressure me into making a decision.

very good, quick service, quality service, and overall pleasant experience

Very good service. Gave me a loaner car. Service was done in a reasonable length of time.

From beginning until end this was a very good experience and we really appreciate the professionalism, outgoing personality and courtesy shown us by Kanyon our salesman. He made the entire process enjoyable.

Great people! Wonderful facility, product. They always make me feel appreciated.

Bobby Patterson always goes above and beyond in providing excellent service!

Overall very nice and I am happy with the service I received. The charge for the volume control knob replacement I felt was excessive but overall the service was good.

Best ever i've been buying cars for 40 years best experience ever

Fast service. Courtious staff. Clean and neat waiting area.

My morning greeting by Rodney was not as pleasant and experience as my return greeting by Steve. Even my friend who was with me on the initial drop off commented on Rodney's attitude. Steve, howeve, was very personable and helpful.

I relocated from So Cal and have brought my car to the Nashville facility twice for routine maintenance. Their service and attention to detail far exceeded my past experiences with other Audi and BMW dealerships. Thanks Bobby and crew for making a commonly daunting task a seamless one.

Outstanding service. They go above and beyond what is required.

Great service. Appointments run as scheduled. No hassle.

Easy to make appointment. Good updates throughout the process. Easy pick up/check out process

Rodney did a great job in the service department. I was taken care of very professionally.

I love my new 2017 Prestige Q5. It is the best looking SUV on the market today. This is the first Audi I have ever owned and it is great. I'm a Lexus RX 350 owner x2 and was looking at the 2016 models but the changes they have made did not do anything for me. I started my search for a new vehicle in march and found out how nice the Q5 really is compared to the RX350. My Audi salesman tried to find a new 2016 equipped as we wanted but was unable to do so. Ordered a new 2017 model and I've had it for three days now and couldn't like it more. Great experience buying my new Q5.

Rodney provided us with prompt, professional and courteous, service, as always.

Good in every way. Cordial service, All completed as requested. Right on time.

The service department is exceptional. They are courteous, timely, and very responsive to any questions. The courtesy car was also very helpful.

Friendly service, complete customer satisfaction. I would recommend to friends.

Easy access, awesome service department and team. Love my Audi!

Great service, friendly techs, clean well appointed waiting area

We were looking for a Honda Pilot, and Audi had one. We submitted a request through their website to see if the car was still available before we came to see it. They responded almost immediately to let me know it was available and setup a time to come see it. If you're looking for a car now, you know all the dealership websites basically have all the same cars on them. Which I found really frustrating. Cars.com helps to narrow down which dealership has the actual car. We started working with Patrick when we got there. They had a few Pilots to look at, so we saw more than the one we came for. Once we drove the one we wanted, we started the purchasing process. Patrick was great in agreeing to work with us on the price as well as giving me a fair price on my trade in. After we agreed on a price, it was a bit late in the evening and the banks were closed, so we agreed to continue the process over the next couple days. Their finance department is competitive with other banks. They came in lower than my original pre-approved financing, so I decided to finance with them through the dealership as well. They never pushed me in any way to go with their banks. They simply let me know what the offers were and let me decide which way I wanted to go. As someone who does not buy a lot of cars, I felt great about the information they were giving me and the way that it was delivered. Never pushy, just simply stated for me to make decisions off of. All of the information I needed to know about the car was readily available - Car History, Car Fax, etc... Patrick was great about my wife's requests to have the front license plate holder removed since we don't use them. Ensuring that it didn't leave a mark when it was removed. The car was clean when we looked at it originally, but was perfectly detailed when we picked it up. Audi really goes a long way to make the process enjoyable even when you're not purchasing an Audi from them. Overall, this was a great experience. We talked to numerous dealerships across Nashville and Franklin. We had good and bad experiences at some of them. However, I would definitely go back to Audi in the future for the customer service and attention to detail.

I truly love going to my Audi dealership to get my car serviced or just stopping by to visit the team! The team at the Audi Nashville location are some of the most Amazing group of people to work with every vistt! I really appreciate my service rep Bobby, one of the smartest guys I know! I love my Audi so much I made a song about it, and a special thanks to Robert and Dan for allowing me to shoot the video at the dealership! Check it out on youtube "Capn'T- Audi Music"!

Always a pleasure to deal with Audi of Nashville. Very professional, it helps to get a loaner to do errands while service is being done.

We purchased an SQ5, 2016. They had lots of cars to choose from, staff was knowledgable and very customer oriented. Highly recommended for new or used cars.

Audi Nashville customer service is ALWAYS prompt, polite and professional!

We've bought a few cars though the years, and these guys made it easier than ever before. Nathan helped us identify the parameters that were important for us, exhaustively explaining the trim packages and options. He then spent time finding the exact match for our needs (and wants). Although it wasn't local, Nathan communicated with us throughout, and went above & beyond in the delivery process.

This was one of the best experiences I have had punching a vehicle. Our salesperson Tim made us feel like our business was valued. He over delivered on our expectations.

Bought Audi Q5 3 liter Quattro last week. Excellent customer service, Nice facility, financing process was easy at the facility. Enjoying my new SUV!!! Joe Verges did excellent job during my purchase!!

Super easy service experience for scheduled maintenance; nice loaner was provided and the team was very professional and friendly.

I bought my A6 from this dealership several years ago. Their new location is fantastic and the service team has been great to work with. They are always upfront with pricing/options and car is ready on time. Nothing but good things to say!

The Audi dealership was finished with my Q5 in "record time".

I started my relationship with Audi of Nashville in 2015 when I purchased a Q5. It was my first Audi. The sales staff was patient and answered all of my questions. As part of the purchase I was introduced to the Service staff. After a year of service I am pleased and would highly recommend Audi of Nashville. Rodney Long is my service advisor and has been excellent. Thank you Rodney for a great experience.

I recently had to have my tire replaced at Audi of Nashville. Rodney was very helpful in explaining the process and taking care of everything for me. I was in and out in no time with a new tire. :)

My experience at Audi Nashville was a good one. Mark was very helpful and willing to get us into a vehicle (even on Memorial Day when he had to work). I appreciate all the staff and especially the finance manager, Alice. The only concern I had was how long we were there, but in their defense, they had a waiting list. Great selection of vehicles and the pre-owned inventory was excellent. I will go back if ever the need arises.

Same day appointment; was provided a nice loaner car; got my car back the next day.repaired and washed. Everyone there seems committed to great customer service.

purchased A6 and enjoyed experience. would recommend Audi of Nashville to anyone considering purchasing new or certified used cars.

Very professional folks in service department. Good overall experience with the dealership.

My previous routine service visit had a couple of issues that required me to have to spend extra time and money correcting. I was told that I would be compensated at the next visit. When I went back for my 8000 mile service, they lived up to their promise and more.

Incredibly helpful and polite staff. Facility is amazing. Overall experience purchasing my Audi was a 10+.

Rodney, our Service Center customer representative, is courteous, knowledgeable and always ready to answer any question. From the time we drive into the dealership, we are taken care of in the most professional manner. He goes over any work to be performed and he is very conscientious about keeping us informed of where we are in the waiting process. This makes for a very relaxed service appointment.

Was promptly met on arrival. Service was performed in a timely manner.

Great loaner car and great service! Dropped off my wife's A6, hopped in a new A4 and I was off!

Audi offer was to do a spring time inspection on my 2012 Q5 for no charge. They did a great job, no issues identified and of course got their great car wash as a bonus.

Buying a car can be stressful. But, Nathan made the buying process smooth and easy. A special thanks to him and the entire Audi of Nashville team that I and my family encountered during this process. You all were so patient and kind to me and my two active kids.

We picked up a 2016 Audi Q5 last weekend. Excellent sales experience all around, No pressure sale, the no haggle price guaranteed is the real deal. The value on our trade was fair and the transaction was as painless as these things could go. Although the original car we wanted had been sold the day before, an almost exact replacement arrived in the transporter while we were at the dealership. There were a glitch in the paperwork after delivery, but Denis made this right as soon as this was discovered. He drove 300 miles round trip the next day to straighten out the problem.

Easy as pie. There is nothing else to say. Ordered the call via phone, price was as advertised, picked it up per appointment without incident.

Great buying experience and fantastic car! Dealership is highly recommended.

Fast prompt service thank you!!! Very nice service staff

I had the very best experience with Antonio. He was very clear on what I was getting and helped me to get into the best car for my needs. It was a very good experience and I would get another car from him again. Everything was done with excellence.

After looking around and test driving lots of used SUVs at lots of dealerships in the Cool Springs (Franklin) area, I went to the Audi dealership to test drive a few prospective SUVs there. Later that same day I/my husband left with a 2013 Lexus RX350 that looked showroom new. We are uber picky about our cars and this one totally fit the bill. The icing on the cake was the fact that Nathan, the sales representative who worked with us, was warm and welcoming and did not use any of the old-school, good-old-boy sales tactics (oh someone else is looking at this, it's not going to be here long...haven't we've all heard that speech?). In addition, Audi's pricing is clear and up front. The independent research we did on the SUV we bought showed us that not only was the asking price fair, it was actually a REALLY good price. The negotiation on our trade-in was smooth as well (again, what they offered and what we were expecting was very, very close). I don't think we've ever bought a used vehicle and had a more pleasant, enjoyable experience. We will definitely be back to Audi Nashville in Cool Springs when it's time to look for a replacement vehicle.

Called on a short notice and they were able to get me a loaner car within a day. They are a pleasure to work with!

The staff was refreshingly assertive and kind. I was expecting the service to take a full day. However, I was in and out in 2 - 3 hours. The work/lounge area allowed me to get work done while I waited. I gave 4 stars because I repeatedly requested information about "purchasing" an extended warranty and was never communicated with.

The service department at Audi Nashville is always thorough and courteous.

GREAT CUSTOMER SERVICE!THE STAFF WAS PROFESSIONAL AND KNOWLEDGEABLE .THE FINANCE DEPARTMENT WAS HELPFUL AND EFFICIENT.

Had a good experience. Enjoying our 1st Audi! Great service department. Steve is awesome!

Simply put....great service and a great sales team!

Had a great experience purchasing from this dealer. The staff was very helpful, the dealer was extremely clean and nicely organized, and we got a very reasonable deal.

They diagnosed the problem & had it fixed quickly.

Great experience,kind of pricey but we are talking about an Audi.

From moment of arrival I was treated with friendly and courteous service. The facilities are very new and accommodating during the wait. I was approached a few times concerning the service and upon completion was given a review of the services. I was very pleased and would return again.

Thanks Ryan for teaching me more new things about my new car.

Audi Nashville is a no pressure car dealership that lets the cars sell themselves. They truly were a pleasure to work with. Bert Henderson was our sales consultant and we thoroughly enjoyed working with him.

Highly recommend this location. Audi of Nashville treats everyone the same no matter what the value of your car is. We got the 2016 A4 and they made me feel like I was the number one customer! Very easy process and went above and beyond the expectations of them.

Friendly, personalized service. Easy to get in and out.

The service department is great they do excellent work and very professional

I recently ordered and purchased a 2016 Q3. My ABS was Jeff Goff and he was exceptional. He was readily available and always answered my questions in a timely manner. When I did have an issue towards the end of the process the GM Robert Hartman was great. He handled my issue and made me feel at ease. I received a great deal and am grateful to Audi of Nashville.

Worked with Josh on a pre-owned R8 Spyder. Josh was in contact with me within hours of leaving a message. He was friendly, knowledgeable and efficient. Deal done completely over the phone and I had no difficulty at all. Their prices are fair and they sell quality automobiles. Their contracts folks are friendly, flexible, and most of all, not pushy. I would gladly drive the 550 miles to make another purchase.

Very professional and knowledgeable. Employees were very hospitable and friendly. Dealership very well organized and clean. Relaxed atmosphere and no pressure. More Sonic dealerships should pattern their plan after Porsche of Nashville.

Purchased a used 997 GTS, saw it online, I have to say it was a little scary buying site unseen for the first time in my life, but the sales mananger Jeff, salesman Zach, and also Alex in Finance, made this the most positive and easiest purchase I have ever made on a car, car was as promised when delivered, very Helpful, Friendly, and just a good overall experience!!

This is an amazing dealership... Every part of the customer experience - from the impeccable facility, to the staff's professionalism - exceeded expectations!

Love this place, I feel at home every time I walk through those shiny new doors.

Luv Audi.....they need to make a Audi truck bet they really make money then

The new facility is incredible! I was able to get an appointment when I wanted and the experience was great!

We purchased a car from the Audi in Nashville. I worked with a Sales Manager over the phone and had a relative who lived in town test drive it for me. Since I was unable to look at it in person I relied solely on what the manager was able to describe to me. Overall I was happy. There were a couple of items he did not tell me, but he could have overlooked them. I did request a small blemish in the driver seat be repaired and they said they would but upon arrival of the vehicle, it had not been. Also, a temporary drive out tag was not on the vehicle, which posed some problems with us. These were the two problems I had. I would say I was satisfied and would consider purchasing from them again.

If friendly and knowledgeable customer service is what you're in the market for, along with an incredible car that is, then you mustn't look any further. My experience from the second I walked onto the showroom floor to that moment of pure euphoria when I drove my new car off the lot was spectacular. My sales agent "Trent" never steered me wrong throughout the entire process. The management was friendly and personable along the way and ensured I was treated as a valued customer during my purchasing process. Unlike other experiences management was visible and interactive not just hiding behind an unseen desk. My sales agent took the time to get to know me and my needs and was able to customize my vehicle to meet both my needs and desires. Top notch from beginning to end. I will definitely return when I'm back in the market for my wife.

I purchased a per-owned certified Q5 from Marelle at this dealership and the experience was smooth, hassle free and prompt (delivery). Unlike many others I spoke with during the process of making the purchase, the transaction was supreme. Most dealerships went back and forth, but this was just very realistic in price, which minimized the need of haggling. Very satisfied with my sales person and service!

I like this place the cars are grest

Def would recommend. ..

I had been looking for a certain used vehicle and when I found it here the day it was listed it was priced $5000 or more lower than other similiar vehicles. They let me take the vehicle even though their computers were down and I came back later to do the paperwork. Very friendly people, no pressure, and great prices. I own a local business and try to support local business. Thanks!

Cody Bender was the sales person who worked with me to find the exact car I was looking for -- straight forward pricing process and a great price on a terrific car -- they went the extra mile for me

I had an excellant buying experience with this dealer. I contacted the dealer through Cars.com via email to inquire about a vehicle. The Internet manager, Ben Kirby, contacted me and we worked out the transaction via a few emails. This inculded determing the value of my trade and they arranged very favorably financing. We agreed on a price and I drove to the dealership that next day. The vehicle I purchased was exactly as described and there were no last minute changes in our agreement. We test drove the Q5 and found one minor issue that they fixed on the spot. I could not have asked for a better experience and would recommend this dealer and Ben Kirby to anyone.